re: error when attempting update in dashboard from version 20.0 installed. Update to 20.7.5

I'm getting this error when attempting to update BeTheme in my dashboard:

Updating Theme Betheme (1/1)

Downloading update from http://api.muffingroup.com/theme/download.php?code=28f9dab5-6fbc-4dec-8227-644c93e304f9

Unpacking the update…

Installing the latest version…

Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Disabling Maintenance mode…

All updates have been completed.

Comments

  • Hi,

    please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look and check what might be the reason of such weird behave.

    Best regards,
    Muffin Group team
  • I have updated all settings and am now having this issue as well.  What was the solution?
  • edited December 2017
    I have a similar problem.
    I'm getting this error when attempting to update BeTheme in my dashboard: 

    Aktualizacja motywu „Betheme” (1/1)

    Pobieranie aktualizacji z http://api.muffingroup.com/theme/download.php?code=cbc29-1df31a8ef74e
    Rozpakowywanie aktualizacji…
    Instalacja najnowszej wersji…
    Aktualizacja motywu nie powiodła się.

    Wystąpił błąd przy aktualizacji Betheme: Paczka nie mogła zostać zainstalowana. Pakiet nie zawiera plików.

    Wyłączanie trybu konserwacji…

    Wszystkie aktualizacje zostały wykonane.


    The Revolution Slider is not visible.

    I wanted reinstall the template, but I can not unregister the template.

    Displayed error:
    "Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page."

    This happened after redirecting the site to the new domain address.


  • Hi,
    This error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send a request
    thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

    Notice!
    Please attach your license key in the message.

    thanks
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