Header and menu missing

gratianne · December 2017

Hi there,

On Mozilla my header, menu, sliders suddenly disappeared from the my multisite : https://goo.gl/hX1vkL

FYI the landing page is not supposed to have a header or menu so nothing wrong there

Really hope you can help me understand what's the problem.

Thanks in advance,

G

gratianne · December 2017

fine on chrome and internet explorer

Bryan · December 2017

Hi,
Sorry but the link does not work. Can you please first try to delete browser cache and check plugins (disable them)
thanks

gratianne · December 2017

sorry : https://goo.gl/yVFj3a

can you please have a look?

thanks in advance

G

Bryan · December 2017

It looks like you have updated the theme with cache plugin turned ON. Please next time disable them when you make changes or update the theme, it is pointlestt to have them on when you are working on the website.
Turn off the plugins and delete browser cache.
thanks

gratianne · December 2017

I'm sorry but I 'm not sure I understand what you mean by "with cache plugin turned ON".

Not sure I'm using any.

Is WP Smush a cache plugin ?

In any case, I have deactivated it on the network and cleared my browser cache but nothing's changed...

Bryan · December 2017

It could be also cache on server side, please contact your hosting provider.
This is a known issue and it is related to cache.
Try to disable all plugins and update the page.

Header and menu missing

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