HELP PLEASE - Page changes/updates not saving using BakeryPage Builder

Comments

• Bryan

  January 2018

  Hi,
  
  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
  Notice!
  1. If you are chatting with support via email, please do not post here.
  2. Attach your license key and the WordPress admin login credentials.
  3. Send a link to this discussion, so the email support knows where to look.
  
  Thanks  
  

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• aleg_81

  January 2018 edited January 2018

  Thanks,

  this is my php http://manoebags.com/phpinfo.php

  this is my license k: 

  Item ID: 7758048

  Item Purchase Code: 09ac4acc-5a6b-4ad

  
  

  
  
• Bryan

  January 2018

  Yes, indeed your local memory_limit and max_input_vars are set to a high value but the global are not, see: http://prntscr.com/i3ynkk
  Please contact your hosting provider and ask him to change those values for you.
  

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• aleg_81

  January 2018

  Hi, I've contacted my hosting provider and he confirmed me that the local memory_limit and max_input_vars are most important of the master ones in order. So that will be able to works... any ideas?
• aleg_81

  January 2018

  now the builder appear empty using Chrome!  
• Bryan

  January 2018

  Sorry but the local values are not important and tell them to change the master value because your theme will not work correctly.
  thanks
  

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• aleg_81

  January 2018

  ok! now also the master is ok as you can se here: http://manoebags.com/phpinfo.php

  
  

  but the problem is still present...

  
  

  i've tried uninstall all plugin but no changement
• Bryan

  January 2018

  You have also ZEND CACHE enabled which will delay the changes you make, please disable it as well.
  thanks
  

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• aleg_81

  January 2018

  ok, i've disable ZEND CACHE but no change yet... any ideas?
• Bryan

  January 2018

  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks
  

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• Bryan

  January 2018

  We went to your website and disabled all plugins except VC,

  we added some text to the bottom to this page:

  https://www.manoebags.com/collezioni/
  

  and it is fine.

  thanks

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• aleg_81

  January 2018

  no, it is not! 

  
  

  This is the only page where works... but try in homepage "Home": without all plugin except VC  the page changes/updates not saving yet! 
• Bryan

  January 2018

  Yes indeed it does not work. We tested all possibilities and we cannot find any sollution. Then we saw that your VC plugin is a stand alone version that is not the bundled plugin.
  Please contact the plugin author since this is a plugin issue and you have bought the plugin.
  thanks
  

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