White space under footer

EvolveLRG · December 2017

Hi, just built a site using BeTheme and there is a white space under the footer on all pages:

evolvelrg.com/wp-content/uploads/footer-gap-1024x226.jpg

It occurs in all browsers and devices, have found other discussions on this forum related to this issue but none seem to offer a fix.

Inspecting the CSS it seems the body is calculated too short as the body ends where the gap is (not a CSS expert just having a guess).

Have removed all Custom CSS and issue persists.

If it helps we are using a custom page layout for the home and default for all other pages, footer is "Stick to bottom if content is too short" and "Copyright & Social Bar" is set to hidden.

Any ideas?

Bryan · December 2017

Hi,
this is a chrome issue and it is only visible when you are logged in. Please update the theme to the newest version, we have fixed it with custom css.
thanks

EvolveLRG · December 2017

Hi,

The site is on the latest version (4.9.1–en_GB), no updates are available for BeTheme or WordPress.

As stated before it is visible in all browsers and devices, I have just done a fresh install of Firefox to test the live site in a browser that I have never logged in to the site with, and the space is clearly visible at the bottom.

http://evolvelrg.com/wp-content/uploads/FireFox.jpg

We have also tested this on Android devices and Apple devices which we are not, and have not previously logged into the site with, and the white space is visible.

Any ideas?

Bryan · December 2017

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

EvolveLRG · December 2017

Have granted admin access

Thanks

Bryan · December 2017

We see that you are using your own JS in the theme. Please delete all break lines because they are causing this.

EvolveLRG · December 2017

Hi, I have removed the Javascript (Google and ClickDimensions tracking codes) and the white space indeed disappears.

We were doing this using an Plugin as adding JS to the site via the BeTheme options outputs code into the space in the footer.

However, as soon as you add any JS code into the BeTheme options "Custom CSS & JS" the characters //]]> appear in the white space. The JS used for the below screenshot was: <script type="text/javascript"></script> I also tried: <script></script> just to check there was nothing wrong with the JS, and the same occurred.

http://evolvelrg.com/wp-content/uploads/FirefoxJS-1024x555.jpg

How do we add JS to the site for tracking codes etc. without this occurring?

I have removed all JS from site and have left you admin access to investigate.

Thanks

Bryan · December 2017

The tracking codes should be added into theme options>SEO.
If any characters like //]]> are left then it means that you have errors in the code.
Please make sure that the JS you pass is correct.

EvolveLRG · December 2017

Many thanks

bikebear · April 2018

Hi,

Love the theme but I am facing issue on this page - http://13.250.84.133/faq/

What should I do?

Thanks

Bryan · April 2018

bikebear
Hi,
this is only visible when you are logged in and it is a browser issue that we cannot overcome.
Please make sure that your theme and wordpress are updated to the newest version.
thanks

White space under footer

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