Video not working

heroprint · July 2018

Hi there,

I added a new Section>Wrap>Item>Video as per image https://prnt.sc/k6x58x and I am having errors https://prnt.sc/k6x660 with any video URL from youtube I paste there. Currently it is your example URL pasted.

The link of the page is https://www.iffl.com.au/investors/

Any ideas why this is happening?

Pablo · July 2018

Hi,

You have to paste only ID to this field.

http://prntscr.com/k6ynva

Cheers.

heroprint · July 2018

) Will try soon.

Many thanks.

heroprint · July 2018

Is there anything specific I should do so it show in mobile as well? The video now is working but coming up in mobile.

many thanks

Pablo · July 2018

Hi,

I cannot find this video on page, can you show me a screenshot of it and a link to this page?

Cheers

heroprint · July 2018

Hi there,

This is the screenshot from desktop

https://prnt.sc/k7p9e7

The screenshot is from this URL https://www.iffl.com.au/investors/

And this screenshot is from a mobile phone where the video is missing.

Thank you.

Pablo · July 2018

Again, there is no video.

http://prntscr.com/k7v08y

Doesn't you hide the section for desktop in Muffin Builder?

Also, if you disable all the plugins, will this happen too?

Cheers.

heroprint · July 2018

Very strange. I can see it in my desktop browser/Chrome The video is just before the footer. But it does not show in Opera or Edge or on any browser on another computer.

I created a new test page https://www.iffl.com.au/videotest/ and it is working everywhere. But somehow not working on page https://www.iffl.com.au/investors/ video placed just before the footer. Same plugins etc.

Then I cloned the page https://www.iffl.com.au/investors-2/ and it is showing again on all browsers and devices.

So I guess I will use the cloned page and delete the main. Any idea why this is happening?

Thank you for your help.

Pablo · July 2018

I see that you have a lot of plugins installed.

That could be the issue.

Cheers.

Video not working

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