My theme not update

Comments

• Pablo

  June 2018

  Hi,

  Please increase your PHP Input time and disable all the plugins before the update.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• codeorlov

  July 2018

  Hi, I get the following error if I disable all plugins.
  PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
  
• Pablo

  July 2018 edited July 2018

  Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.
  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• codeorlov

  July 2018

  Yes, CURL enabled.
• Pablo

  July 2018

  Please send me a screenshot of your System Status in BeTheme  > System Status.

  Thanks.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• codeorlov

  July 2018

  hello, again a problem.

  There was an error updating Betheme: Download failed. cURL error 28: Operation timed out after 300001 milliseconds with 1244382 bytes received

  
  
• Pablo

  July 2018

  What about this? The API connection?
  http://prntscr.com/jjgo4c
  Remember to disable all plugins.

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• codeorlov

  July 2018 edited July 2018

  all OK. plugins disabled. did not help. 

  
  
• Pablo

  July 2018

  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next