Problems whit the pre-build theme installation

xrisquez · August 2018

Hello good afternoon, I am having problems with the Mechanic template, when doing the installation of the pre-built theme it is perfectly done but the home and the contact page have nothing, I am waiting for your response, thanks.

Pablo · August 2018

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co

Please, disable all of the plugins too.

thanks

xrisquez · August 2018

Hello, the URL of the page is ocs.laimagenweb.com, there you can see that both the home page and the contact page have nothing, the other pages if they have everything according to the template, I remain attentive to your response.

Pablo · August 2018

Please, send me a link to screenshot of System Status in BeTheme > System Status.

Thanks.

xrisquez · August 2018

Hi,

http://ocs.laimagenweb.com/screencapture.png

There is the link, the problem seems to be directly from the pre-build websites that when downloading it is not complete since other pre-build websites are complete when installing them, please I hope it can be solved soon.

Pablo · August 2018

Please, disable all of the plugins, clear cache

and try to install other pre-built website.

Do not forget to clean database before installing new pre-built website.

http://prntscr.com/koyjq0

Thanks.

xrisquez · August 2018

Hi, I've done all those steps before, the other pre-build websites are installed without problems, for now this is the only one that has given me some trouble

Pablo · August 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function, wordpress admin login credentials, license key and link to this discussion inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Problems whit the pre-build theme installation

Comments

This website uses cookies