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praticheinrete · September 2018

Hi Pablo I don't know why after the migration to another hosting, the images of products they are too big.

For example https://www.praticheinrete.it/prodotto/visura-ipocatastale-sessim01/

I try to find in the option and in the setting/media for the thumbnail but I see always the image big one.

Pablo · October 2018

Hi,

Which plugin have you used to migrate the website?

If this wasn't this plugin: https://wordpress.org/plugins/duplicator/

Please do it again with duplicator again.

Thanks.

praticheinrete · October 2018

We don't use no one plugin. We just transfer all data via mysql and ftp

Pablo · October 2018

Please do it again with plugin I sent you before.

Thanks.

praticheinrete · October 2018

Hi Pablo the support of hosting (siteground) they tell it is a problem of set up of be theme.

praticheinrete · October 2018

Pablo watch what happend now https://www.praticheinrete.it/wp-content/uploads/2018/10/pratiche.jpg

in the page www.praticheinrete.it/report I have the page online with no problem but if you see in the link of the image you can see that in the builder all disappear. :O Can I give you in private the access of the website?

praticheinrete · October 2018

Pablo look this page

https://www.partner.praticheinrete.it/?product=visura-ipocatastale-conservatorie-complesse

the problem it come from betheme because here the preview image it is good

Pablo · October 2018

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

praticheinrete · October 2018

www.praticheinrete.it&wp/admin

praticheinrete · October 2018

www.praticheinrete.it/wp/admin

praticheinrete · October 2018

Hi Pablo do you have any news?

Pablo · October 2018

Hi,
Check your mail folder(even on spam), maybe you get a response from us.
If you don't get any message, please send us the information I asked you in the previous post again.
Be sure that you send all the required information.
Thanks.

Pablo · October 2018

Hi,

I disabled all of the plugins and it looks like everything is ok.

Do you agree?

Thanks.

praticheinrete · October 2018

Hi Pablo if you go in the page report (administration) you can see that the muffin builder it is disappear

Pablo · October 2018

What is the "page report (administration)"

I do not understand, please send me a link to screenshot of it.

Thanks.

praticheinrete · October 2018

I send you the problem in this discussion in 4 october in 10 days you don't resolve no one problem that I write you

https://www.praticheinrete.it/wp-content/uploads/2018/10/pratiche.jpg

in the page www.praticheinrete.it/report I have the page online with no problem but if you see in the link of the image you can see that in the builder all disappear. Can I give you in private the access of the website?

Pablo · October 2018

Hi,

Please send us FTP access to your website privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

We still have access to your page as admin - but the issue is related with incorrect migrate.

Cheers.

praticheinrete · October 2018

Hi Pablo I send to you the ftp access

Pablo · October 2018

We imported your page content into our server and everything works.

After loading the second section on your server, the Muffin Builder content is cut off.
The page is not fully loaded, so this must be a server issue.
Please contact your hosting provider.

Thanks

praticheinrete · October 2018

Hi Pablo the support of Siteground told if you If can give us some technical specifications maybe, and if they have had similar cases and how they were solved

Pablo · October 2018

We tried to debug it, but Siteground turned off an error log.

To get a 'technical specifications', first, they have to enable error logs.

Thanks.

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