Crashed while saving a page

alriteam · September 2018

Hello,

I am facing a very scary error and it impacted my website also. 2 days back I have hosted a website in the production URL - tmwpay.com. Please help me to resolve this issue, as I am not able to edit or add anything in the page. This is working fine in the Staging server.

See the following error while I tried to save Homepage.

Notice: Undefined offset: 11 in \Virtual Directory\mysite.com\wp-content\themes\altorise\functions\builder\back.php on line 802
Warning: Cannot modify header information - headers already sent by (output started at \Virtual Directory\ mysite.com\wp-content\themes\altorise\functions\builder\back.php:802) in \Virtual Directory\tmwpay.com\wp-admin\post.php on line 198
Warning: Cannot modify header information - headers already sent by (output started at \Virtual Directory\ mysite.com\wp-content\themes\altorise\functions\builder\back.php:802) in \Virtual Directory\tmwpay.com\wp-includes\pluggable.php on line 1219

Technical details :

WP 4.9.8

BeTheme 20.9.5.3

PHP 7.0.30

Pablo · September 2018

Hi,

Please change Child theme to Parent theme and disable all of the plugins.

Then check again.

Thanks.

alriteam · September 2018

Hi,

This is happening in the Production server, so such testing cannot be done, I have many changes in the Child CSS & function.php file. Also as I mentioned it is not happening in the Staging server. Any other solution.

Could you please tell me what is this error mean?

Thanks.

Pablo · September 2018

This issue is connected with missing values in script.

Change to the parent theme of BeTheme and check if this happens too.

We must know if this is child theme fault or because of new server.

Thanks.

Atexto · October 2018

Hi, I'm facing same error. No child themes setted-up, suggestions?

Pablo · October 2018

Atexto

Can you send a link to the whole error message?

Thanks

Atexto · October 2018

Hi Pablo,

here it is:

https://drive.google.com/file/d/14WDb4z7-8pMJgz_tVAy5ybZQxbMI7t37/view?usp=sharing

Pablo · October 2018

Atexto

How did you insert a betheme into betheme?

The best way to install BeTheme is with .zip file through Wordpress.

Or just take out the BeTheme folder from "BeTheme-"

Thanks

Atexto · October 2018

Hi Pablo,

the problem is solved, thanks!. I moved the folder betheme one step up from betheme-

Crashed while saving a page

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