WP Bakery Version not showing that update is available

AllyMark · November 2018

I know that an update is available from BeTheme as other sites I support with this theme has delivered the update. In this case, the version is old and it isn't showing an update is available. I tried posting a screen shot from the Install Plugins page here for the bundled plugins but that failed. I have updated the Theme to the most current 20.9.8.1.1.

Please advise.

Pablo · November 2018

Hi,

Which version of WP Bakery do you have right now?

Cheers

AllyMark · December 2018

I have updated the Theme to the most current 20.9.8.1.1

Every other site I support using BeTheme has shown the update being available except this one.

Pablo · December 2018

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

AllyMark · December 2018

Access information has been sent as requested. I look forward to your review and reply.

Pablo · December 2018

I disabled all of the plugins, then removed old WP Bakery and installed again.

It's 5.6 now.

Thanks

AllyMark · December 2018

Thank you. May I ask how you removed the WP Bakery plugin as that is embedded with the Theme and I did not see a mechanism to do that - I had sought to do that myself.

AllyMark · December 2018

I mean from the 'Install Plugins' page from the BeTheme menu. Perhaps you meant from the 'Installed Plugins' from the WordPress dashboard menu is where you uninstalled. If so, that makes sense.

Pablo · December 2018

Yes, I uninstalled it through Wordpress "Installed Plugins"

Then installed by BeTheme 'Install Plugins"

If you have some other questions, feel free to ask.

Greetings

WP Bakery Version not showing that update is available

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