shop do not load

yorokobitoai · December 2018

the woocommerce of my website doesn´t work., when i click to the menu "shop"nothing happens, even doesn't load the page and don't show all my products.

I have installed and re-installed the woocomerce's plugin.

What can i do?

Thank you.

Pablo · December 2018

Hi,

Did you assign the main page of WooCommerce ?

It's in Woocommerce > Settings > Products

https://i.imgur.com/3XweSEv.png
It has to be assigned to make it work properly.
Thanks

yorokobitoai · December 2018

Hi,

Yes I assigned the main page of woocommerce but still didn't work.

https://gyazo.com/bd4d1aee79624a284958493eb457dae6

https://gyazo.com/baec70b762f2ecc449b44185907446aa

tienda = shop

Pablo · December 2018

After disabling all of the plugin(leave only woocommerce turned on) is this issue still exists?

If is, please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.Notice! Please attach a link to this forum discussion.

Thanks

yorokobitoai · December 2018

Hi, I have disabled all plugins and the problem continues.

I send you my wordpress dasboard access privately.

Thank you.

Pablo · December 2018

I cannot access your page even though the /wp-admin page.
"Under construction" mode which is not from BeTheme is turned on.
http://prntscr.com/m1llk4
Please turn it off first, and I'll check what's wrong with the WooCommerce shop page.
Thanks

yorokobitoai · January 2019

Ok , now , under construction mode is off.

Pablo · January 2019

The page you sent (www.sosflamenco.com/wp-admin) redirects me to 404 page.
https://i.imgur.com/rQmmzHL.png

Can you provide me a good link?
Thanks

yorokobitoai · January 2019

https://sosflamenco.com/wp-login.php?redirect_to=https://sosflamenco.com/wp-admin/&reauth=1

Can you try this one please?

but it may be that my hosting blocks access from other countries.Can you please tell me from which country are you working? is to unblock access to that country.

Thank you.

ayes122 · January 2019

Hi,

i have the same Problem, but i cannot read here the result to fix this Problem. Can you help me please? thx

Pablo · January 2019

yorokobitoai

It's still not working.

https://i.imgur.com/PQfxCQ0.png

https://i.imgur.com/OmVZDsk.png

We're from Europe.

ayes122

Please send us WordPress dashboard access privately thru the contact
form which is on the right side at
http://themeforest.net/user/muffingroup#contact and we will check what
might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · January 2019

ayes122

We logged in and found out that after enabling the parent theme, everything works fine.

You have set the content to display:none; in your child theme style.css

thanks

yorokobitoai · January 2019

already unlocked europe, you can try again , please?

ayes122 · January 2019

Thanks a lot!

Pablo · January 2019

yorokobitoai

https://i.imgur.com/MC5sE24.png

Again this same

Greetings

yorokobitoai · January 2019

please, tell me exactly from which country are you working to talk to my hosting.

Pablo · January 2019

For security reasons we cannot tell where we work.
You have to migrate your website to another hosting provider if your actual hosting provider cannot disable blocking access completely.
Use this tool to migrate your website:
https://wordpress.org/plugins/duplicator/

Thanks

yorokobitoai · January 2019

My hosting has unlocked more countries, please try again, because migrating the web is very difficult for me.

Thank you for your patience .

Pablo · January 2019

yorokobitoai

I was on your website and the problem is your Custom CSS.

You inserted the 'display:none' into the section_wrapper.

Please remove your Custom CSS and everything will be okay.

Thanks

yorokobitoai · January 2019

thank you very much , now is ok.

yorokobitoai · January 2019

one more question after you entering in my wordpress ,it is now in English and although I give to change language to Spanish does not, where can I change it?

Thank you