Slider Revolution asking to update, says no files were found

cbergy21 · February 2019

Trying to update our Slider Revolution plugin from 5.4.8 to 5.4.8.2 using the BeTheme Required Plugin interface but it won't update and it won't activate. When I try and update, it says no files were found. Actually says that to ALL of the plugins that need installed and activated. Any work around for this? I can give you access to the website in question if you think you'll need it.

CB

cbergy21 · February 2019

cbergy21 · February 2019

Should also mention that it's requiring me to update before I can re-activate it. Must have deactivated itself after one of the latest theme updates. It was working, now it's not.

TechLab1 · February 2019

I've got the same problem. Just tried to do the update several times and for some reason its been completely removed from my website leaving gaping holes where there once were sliders! Please help asap!

Pablo · February 2019

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

cbergy21 · February 2019

Thanks. I will try that. When I went to the link, it said both my license keys were expired? I purchased additions to that, I still have 18 days left...

cbergy21 · February 2019

I've deregistered and reregistered my theme on the domain in question and still the same error. I have 2 websites that use BeTheme and both of them are showing on my license key check yet I continue to have issues with both. Help me out, please. We need to get this corrected.

CB

Pablo · February 2019

Does your domain names starts with the letter "W" ?

Also, try to update your theme like 2-3 times again.

Your license key cannot expire, only your support can expire.

Thanks

cbergy21 · February 2019

I have 2 keys. One is registered to CedarValleyBaconfest.com (which is hosted under www.935themix.com) and the other is for 1037theFoxRocks.com (which is hosted under 987kisscountry.com). Those are the only 2 I use. I'm having issues on 1037TheFoxRocks.com with the plugins not updating or activating.

Pablo · February 2019

Please deregister and register your license key from the issued website and then, try to update the plugins like 3-4 times.

Thanks

cbergy21 · February 2019

Just de-registered and re-registered the theme. Attempted the updates about 3 or 4 different times and all failed with the same message as before.

Pablo · February 2019

Please send this information privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion and your license key.

Thanks

cbergy21 · February 2019

Just sent it off. I included login info, should you need to access the site.

Thanks again for the help.

CB

Pablo · February 2019

Sorry, but these credentials are not working.

Also, you didn't include the license key.

Please send them again, but now check if they are working.

Thanks

cbergy21 · February 2019

Just sent another note with the license key. I put the credentials down again, they are mine that I use on a daily basis so I know they work.

CB

cbergy21 · February 2019

So I think I know what's happening here. I have 2 sites on my WordPress Multi site that use Be theme and it looks like when you enter in a license key on one site, it automatically activated the other site, too. Both of which are different domain names but all maps back to the main website. I've tried to de register one site at a time but when you de register one, the other site de registers as well. I tried to install two separate installs of be theme with different folder names and mapped both sites to different installations of the theme but it does the same thing. Any help would be great!

Pablo · February 2019

Please deregister all of the license keys, then check on the api.muffingroup.com/licenses if the keys are used anywhere, then please register a license key on the domain(primary domain)

As I see, you're using the multisite, so you have to activate the license key only on the primary domain, and everything should be working.
Thanks

cbergy21 · February 2019

Pablo, I've tried that several times and it don't work. It will not download the plugin updates. I tried to take the new version of the plugin that downloaded on another one of my sites that uses BeTheme and even THAT is giving me errors. Can't get it to save the sliders at all. I'm about to give up and find a different theme.

Bryan · February 2019

Hello!

We got your message but the license key you provided is used on the website:

https://cometbowl.com/

We deregistered the multisite from our database, you can check that it is not on the list:

http://api.muffingroup.com/licenses/

You are not using the native wordpress multisite options. The multisite pages you have in one network are different domains and will not work on multiple domains. You are using a third party plugin for that.

Sorry but this method will not work with the license key verification.

thanks

cbergy21 · February 2019

I've been working on it all weekend, trying this and trying that hence why the key was on CometBowl.com. I don't understand your answer though as our multisite has been the same for years but yet this issue just started happening after one of the latest updates. So that tells me that something changed on your end as nothing has changed on mine for it to not be able to download plugin updates. It's always worked before but not now.

Slider Revolution asking to update, says no files were found

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