Images within Shop

manamedia · February 2019

Hello.

My client is having issues with the images used for her shop products as being blurry, both the thumbnails for the images when loading the cart page, and the actual images when you click to view a single product.

https://www.winestains.com.au/shop/

and (for example) https://www.winestains.com.au/product/circular-cheese-board/

They are clear on my screen, but she has sent me screen shots of what she see;s, and they definitely are blurry on her screen no matter the layout we choose (Modern, Tab Items | Image etc.)

Here is a screen shot of what the client sees:

https://www.winestains.com.au/kristal_screen.jpg

and what I see

https://www.winestains.com.au/mymac.png

Any advise would be greatly appreciated.

Regards

Manamedia

Pablo · February 2019

Hi,

You have to increase the resolution of thumbnail.

To change the size of the images used in portfolio/blog, please navigate
to theme options>blog,portfolio&shop>featured image

Notice!
Remember to use thumbnail regeneration after you make your changes. Otherwise, the images will not change their size.

thanks

manamedia · February 2019

Thank you Pablo. The settings are already high in the Featured Image. Do I still need to change these?

Pablo · February 2019

No, you don't have to,

Please, use the thumbnail regeneration plugin - maybe these values are not applied.

Thanks

manamedia · March 2019

Thank you Pablo. I will try regen thumbs.

manamedia · March 2019

I regenerated the thumbnails in admin, but the client (after clearing cache) is still seeing the product store images as slightly blurry, she has sent me screen shots, and it is definitely blurry on her screen, and yet on my screen, they are clear.

Any other ideas?

Her screen after regeneration.

My Screen

manamedia · March 2019

When I do regenerate thumbnails, I get this error on initiation

function(){return
f&&(c&&!b&&(h=f.length-1,g.push(c)),function
d(b){n.each(b,function(b,c){n.isFunction(c)?a.unique&&j.has(c)||f.push(c):c&&c.length&&"string"!==n.type(c)&&d(c)})}(arguments),c&&!b&&i()),this}

If that helps any.

Pablo · March 2019

Sorry, my instructions were wrong - I showed you the place where the blog/portfolio image size can be changed.

To change the woocommerce images size, please go to the customizer tool in WordPress and change it in the front-end.
More information HERE
Remember to use thumbnail regeneration after you make your changes. Otherwise, the images will not change their size.

Also, I have a question:
Why does your client see something else than you?
https://www.winestains.com.au/kristal_screen.jpg
https://www.winestains.com.au/mymac.png
Is that the same page?

Also, please disable the under construction mode, we have to check it live.
Thanks

manamedia · March 2019

Good morning Pablo.

Yes, the page examples I sent; Clients and Mine are the same page. You can see the difference on her screen vs mine clearly.

I will try resizing from the Customise Window for WooC Images. At present, I set these to 300X300 px @ 100dpi.

Thank you for your advice.

manamedia · March 2019

Ok. so the issue was, the Thumbnail settings in WooCommerce were set to 150px and the preview image was set to 300px. I have changed the Thumbnail from 150px to 300px and it fixed the issue.

Thank you for your help.

Manamedia

Images within Shop

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