BeTheme plugins installation fails

Comments

• curdaneta

  March 2019 edited March 2019

  Hi

  Same problem here, purchased, applying updates withput problems until today when I'm trying to updathe the Layers plugins

  
  

  Regards

  Ciro
• yorax

  March 2019

  Hi

  I also have a problem installing premium plugins. since 2 days I try to install: Layer Slider, Slider Revolution and WPBakery Page Builder. it is not possible!

  
  

  The installation process is starting. This process may take a while on some hosts, so please be patient.

  
  

  I'm waiting for hours, nothing happens, no error. I tried with chrome and edge. have wordpress a 2nd time installed with the same problem. Server looks good.

  
  

  What can I do? is there a problem with my purchase code? Please help me.

  Greeting

  Daniel
• hakanoqvistform

  March 2019 edited March 2019

  Same- same here! Have You tried with uploading the Theme via ftp?

  I'm about to try this as a final option

  
  

  Follow instructions here https://themes.muffingroup.com/betheme/documentation/#

  
  

  Before you can complete the installation, make certain you have unpacked the entire package. This is very important! You can complete the installation in either of two ways:

  1. WordPress Theme Manager - please go to Appearance > Themes > Add new > Upload, select the zipped theme folder called betheme.zip and press Install Now WordPress will do the rest for you.
  2. FTP upload-upload non-zipped BeThemefolder to the /wp-content/themes/ folder in the WordPress installation folder on your server.
• hakanoqvistform

  March 2019 edited March 2019

  It WORKED!!! 

  
  

  Now - The plugins do not install all at once. 

  
  

  Try to install them one by one.

  This worked for me anyway.

  
  

  Good luck with Your installations!
• curdaneta

  March 2019

  Hi hakanoqvistform

  
  

  Followed the steps but still doesn't work. I;m not able to updathe the Layers plugin

  
  

  Regards

  curdaneta
• yorax

  March 2019

  Thanks for the idea, but this way did not work. i can not install the premium plugins.

  
  

  Download the installation package from:

  http://api.muffingroup.com/plugins/download.php?code=*****************&plugin=js_composer

  
  

  ..but nothing happened. the link is dead. the same with Layer Slider and Slider Revolution.

  Does anyone else have an idea?
• Pablo

  March 2019

  Hey, this message could mean that your license key is used on more than one domain. Please use this tool to manage your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

  
  

  Also, please disable all of the plugins before updating them.
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• yorax

  March 2019

  Hello Pablo.

  Thanks for answering. I bought the BEtheme 3 days ago and it only runs on 1 domain.

  
  

  Have the theme deregistered and registered again. All plugins are disabled. I try with Edge, Chrome and incognito mode to install the premium plugins (not together, individually). cache is empty.

  
  

  I can install BeTheme Header Builder. Layer Slider, Slider Revolution and WPBakery Page Builder is not possible.

  
  

  Download the installation package, but nothing happens as if the link would not work.

  
  

  Greeting

  Daniel
• Pablo

  March 2019

  Please try to update your theme like 3-4 times.

  If this won't help you, please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your license key.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• curdaneta

  March 2019

  Hello Pablo

  
  

  My license is active only in my domain, and I'm not able to update the layers plugin. As I said, this used to worked fine, but it failed after the last theme update

  
  

  Purchase Code	Domain		Support expires
  1	27732bca-aed2-****-****-************	www.bridgecomm.co	deregister	2019-03-19

  
  

  Please let me know how can I fix this.

  
  

  Regards

  Ciro
• Bryan

  March 2019 edited March 2019

  @curdaneta
  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your current license key
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Bryan

  March 2019

  Hey,

  we checked your wp-admin and tried to install plugins. Looks like small plugins are installing but larger ones, like slider, are not. This is most likely due to restrictions on your hosting. Please contact your hosting provider and ask him to check the logs and see what exactly is happening. We believe this is a timeout issue.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• curdaneta

  March 2019

  Hi @Bryan [Support Team] 

  
  

  Checked the error log an only shows this:

  client denied by server configuration: .user.ini

  
  

  Looks like is an issue with Worfence, I'l try disabling the plugin before permorming the update

  
  

  I'll post details ASAP

  Ciro
• Bryan

  March 2019

  curdaneta
  

  After deactivating all plugins the update was succesful.

  cheers
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• fitcurpa

  March 2019 edited March 2019

  Might as well add this to the FAQ. It's a known 'error/feature/bug'.

  
  

  Has nothing to do with "BeTheme and the included plugins"

  
  

  ..but with other installed plugins causing the 'unwanted' security feature within the WordPress backend.

  
  

  Action: Install Plugins from BeTheme Dashboard
  

  
  

  Error message: Sorry, you are not allowed to access this page.

  
  

  Cause: Wordpress in combanation with 1 or more plugins

  
  

  Slow solution:
  

  You can disable (the none BeTheme) plugins one-by-one to find out which plugin causes this error.

  And in the future only de-activate the plugins causing the problem.

  
  

  Fast solution:

  1. Note all active and in-active plugins
     
  2. Disable all active plugins
  3. Update de BeTheme plugins from the Dashboard
  4. Re-activate the de-activated plugins (from step 2)
• Pablo

  March 2019

  fitcurpa
  

  Please post this suggestion in this topic:

  https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next