Error when trying to update.

Comments

• Pablo

  February 2019

  Hey,
  this message could mean that your license key is used on more than one domain.
  Please use this tool to manage your license keys:
  http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

  
  
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• davidpotts82

  March 2019

  Hi Pablo,

  
  

  Thank you for your reply.  Apologies for the delay.

  
  

  I have checked with the tool and there is only my site registered with the site key I have.

  
  

  Thank you
• Pablo

  March 2019

  Please deregister your license key from your website, then please go to that API I sent you in the previous message and check if the license key is still registered on your website (if it is, please deregister it through the API tool), then register it again and try to update your plugins like 3-4 times with all of the plugins disabled.

  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• davidpotts82

  March 2019

  Hi Pablo,

  
  

  Thank you for your help.

  
  

  When I try to de-register the theme on the website I got this message

  
  

  Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
  https://themeforest.net/user/muffingroup
  

  
  

  However, my domain is the registered domain on on the tool (there are 2 sites on there but the other site has a different license number). 

  
  

  Not sure if I should de-register through the tool or not?

  
  

  Thank you
• Pablo

  March 2019

  If you deregistered your license key on website and you still see it registered on your domain at the API Tool, you should deregister it tusing the API Tool, then register it again through the dashboard on your website and try to update your plugins like 3-4 times with all of the plugins disabled.

  
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• davidpotts82

  March 2019

  Hi Pablo,

  
  

  I cant de-register on my website.  When I try I get this error

  
  

  Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
  https://themeforest.net/user/muffingroup
  

  
  

  Thank you
• Pablo

  March 2019

  Hey,

  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your license key.
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Pablo

  March 2019 edited March 2019

  Your domain name have the letter 'W' at the start, that was the problem (it was a problem with our script), we deregistered it and registered it again.

  Also, I've updated your theme to the newest version.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• davidpotts82

  March 2019

  Cheers Pablo