Muffin Builder Edits Not Saving

zmahomedy · April 2019

Hi

I have been trying to update my existing pages. All content development has been done in Muffin Builder
However, when I try to update, it just hangs indefinitely, It continuously tries to save. I get a green banner saying
page updated but it doesn't update. Preview doesn't work as well. see attached screenshot picture

I created a test page with limited content and that seems to work fine. I tried updated other pages as well. I cloned the problem page
and deleted most of the content and still have the same issue. So some edits work and others fail.

https://imgur.com/V4gG5GP

Pablo · April 2019

Hi,

The Preview is not working by default - this feature is not working with the BeTheme.

But with the other problem, please disable all of the plugins, clear the cache of your browser and check if the issue still exists.

Also, do you use the Child Theme? If yes, please switch it to parent.

and be sure, that your theme and wp is up to date.

Thanks

zmahomedy · April 2019

Cache Cleared, Parent Theme Activated, All Plugin deactivated..
Lasted BETHEME and WP version

Still having issues..

In an attempt to debug this since it happening in muffin builder, I started to recreate content on a new page and saving at each step to see WHAT LINE of code breaks the saving / update feature.

In my first block I have the following in a column block.
Mixed html and short codes.

[button title="YES! Join Now" link="" target="_blank" align="" icon="" icon_position="" color="#8B0000" font_color="#fff" size="4" full_width="" class="" download="" rel="" onclick=""]

As soon as I entered the following shortcode (button) the saving freezes.

I removed that line and everything seems to be working.
The question is, I never had a problem before by inserting a button inside the column so why now
it bugging out?

Pablo · April 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

zmahomedy · April 2019

Done
please confirm if you have recieved my message

Pablo · April 2019

We got your message, but you didn't provide us a link to your website.

Please, send these login credentials once more, but now, include a link to your website too.

Thanks

zmahomedy · April 2019

resent..

Pablo · April 2019

This account does not have admin rights.

Apply them, then we'll be able to check what can be the problem.

Thanks

zmahomedy · April 2019

done

Pablo · April 2019

I was on your website and suddenly, after cloning the homepage it probably turned off.

After turning it on, please:

Update your parent theme to the latest version

After that, your website(on child theme) will be blank, that's because we updated the Child Theme files, to fix it, you have to find and replace the 'mfn_opts_show()' to 'echo mfn_opts_get()' in files which were modified (in the child theme files of course)
After that, everything should be working fine, we had to make that change because of the new envato rules, more about it here: https://help.author.envato.com/hc/en-us/articles/360000481243#h_674316188621522302914837

Thanks

Softserve_Digital · April 2019

Good day,

We are experiencing the same issue with our BeTheme.

As soon as we have button shortcodes on the page the edits refuse to save it just hangs as discussed above e.g.

[button title="PORTFOLIO" link="" align="" icon="" icon_position="" color="" font_color="" size="2" full_width="" class="" download="" rel="" onclick=""]

Please would you be so kind as to advice why we are having this issue.

Regards.

Bryan · April 2019

Softserve_Digital

Hello,

are you using a child theme? If so please switch to the parent theme and chek if this happens.

Furthermore please disable all plugins and update the theme as well.

thanks

zmahomedy · April 2019

Hi
The site is working again..
your ip might have been banned by our isp

I updated the parent theme.. however the the child theme still seems to be old?
late updated 6 jan 2019

how do I get the latest child theme stuff?

zmahomedy · April 2019

Ok so I am missing something

Parent theme updated to lastest version..
not sure how to update child theme..
in current child theme.. there is no mfn_opts_show()

button short code still not working

Pablo · April 2019

Please send your admin login credentials and ftp access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Pablo · April 2019

Sorry, but we are not able to connect to your FTP server.

It's always freezing on this step:http://prntscr.com/ni8ylw - then it's timeouting after 20-30 seconds.

Can you contact hosting provider and ask him about this problem? He should be able to solve it.

Thanks

zmahomedy · April 2019

i know of this problem
first please test with windows cmd line ftp client.

and or try
coreftp as a ftp client

for some reason it does this with some programs and not with others

Pablo · April 2019

You're right, that solved it.

But it's not related to the misconfiguration of Child Theme, so I enabled the debug mode of WP, then after few savings I got banned again.

Can you disable this "banning" software (probably cloudflare) for our investigation time? It will be really helpful and it will make your issue resolved quicker - because right now, I'm not able to finish my work.

Thanks

Bryan · April 2019

We entered the standard button shortcode but now without the onclick="" attribute. It saves fine, please for now use it without the onclick attribute.

This is most likely caused by the hosting nginx settings. We found this topic on the Wordpress Guttenberg github page:

https://github.com/WordPress/gutenberg/issues/12655

You have to contact your hosting provider about this issue.

thanks

zmahomedy · April 2019

can you give me your current ip address
the IPS has their own banning thing. I get ban from time to time.

I will ask them to whitelist your current IP

Pablo · April 2019

You don't have to whitelist us right now, we found the problem.

As Bryan said in previous post this is most likely caused by the hosting nginx settings. We found this topic on the Wordpress Guttenberg github page:

https://github.com/WordPress/gutenberg/issues/12655

But now without the onclick="" attribute.

It saves fine, please for now use it without the onclick attribute.

Thanks

Muffin Builder Edits Not Saving

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