Can't de-register theme or update

Comments

• ProMama

  May 2019

  We have the same issue when trying to update BeTheme. Please advise.
• Pablo

  May 2019

  Hey,

  
  this message could mean that your license key is used on more than one domain.
  Please use this tool to manage your license keys:
  http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Aboumalak

  May 2019

  Hi,

  Same problemn but when trying this tool, i get this answer :

  {"error":"No registered licenses for this purchase code and username"}
  
• Pablo

  May 2019

  Aboumalak,

  Register the license key on your website,
  then disable all of the plugins and try to install plugins
  like 3-4 times. It should update your domain and pass you to download plugins/update the theme.

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• merandaparascandola

  May 2019 edited May 2019

  Unable to register as there is already a key that can't be deregistered.. Unable to update the theme as already noted. - Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:

  
  

  The dergesiter option does not work. The result is {"error":"No registered licenses for this purchase code and username"}

  
  

  We can't deregister a previous key associated with a theme, there's no way to register the new key. This is needed as we had an agency purchase the theme/key on our behalf. For some reason the theme would not update so we purchased a new key. Now we have no way to deregister the old key and activate the new one.

  
  

  
  

  This is seriously flawed.  This subject is an ongoing discussion in this forum with no apparent solution. 

  
  
• Pablo

  May 2019

  merandaparascandola
  

  
  Please send this information privately thru the contact form which is on
  the right side at http://themeforest.net/user/muffingroup#contact and
  we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your license key.

  
  
  Thanks
  

  
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Pablo

  May 2019

  merandaparascandola
  

  Can you send us a wordpress dashboard to your website either?

  Please send this information privately thru the contact form which is on
  the right side at http://themeforest.net/user/muffingroup#contact and
  we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion and your license key.

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• obristol

  May 2019

  Hello, 

  
  

  Something broke my woocommerce cart page, following their documentation we need to update the Be theme. I'm getting the same error as the OP. "An error occurred while updating Betheme: The package could not be installed. The package contains no files."

  Assisstance with this would be appreciated as we're a new site.

  
  

  our domain is cabeycafe.com
• Pablo

  May 2019

  obristol
  

  Please deregister your license key from your domain, then please disable all of the plugins, clear the cache of your browser.

  After that, please use this tool - http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest - and be sure that your license key is not used anywhere.

  If your license key is not registered anywhere, then please register it on your website and try to update your theme like 3-4 times.

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• obristol

  May 2019

  Pablo [Support Team] 

  
  

  Many thanks Pablo, we're up an running again. followed your instructions and the update worked on the second try.