Can not update
Hey Betheme-Team,
I have a problem on a website with updating your plugin. Although its registered correct (licence key is only active for this site, checked it via http://api.muffingroup.com/licenses/) I can either update or deregister licence key from site dashboard. When trying to update, it says "...package empty". When trying to deregister, it says "Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page: https://themeforest.net/user/muffingroup". I don´t know where that came from because the domain is correct under http://api.muffingroup.com/licenses/.
If I try it in http://api.muffingroup.com/licenses/, it says I must delete all files - but I don´t want to break the current website.
So what to do now without breaking the site? With nice regards
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
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