cannot update betheme
Hello- I received a new update for a previous bethem purchase, however, I am having difficulties updating the theme.
I don't want the site to break. can you assist?
site: www.girlofmydreamsmovie.com
Here is the message I get when I try to update the betheme from 20.3 to 21.2.1 :
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Downloading update from http://api.muffingroup.com/theme/download.php?code=45947edb-69ab-4662-964a-b9ed8d8ef573…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.
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Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks