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small bug after I updated

oceanscreativeoceanscreative
edited June 2019 in Theme support
Hi, I'm having a small issue where my hamburger menu isn't opening on my site at http://staging.alexcastrillo.com/ after the theme update.
I can't seem to pinpoint the difference to my original site code at http://www.alexcastrillo.com/ which is working properly.

I'm hoping you can guide me on how to fix it so I can use the latest theme version. Thank you in advance.

Comments

  • PabloPablo
    Hi,
    1) Switch your theme to the parent theme
    2) Disable all of the plugins, clear the cache of your browser and check if the issue still exists.
    3) Update your theme and wp to the latest version

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • oceanscreativeoceanscreative
    I have to activate my child theme because it has customizations that worked with the previous theme version but not the new one. I just can't figure out what changed.
  • PabloPablo
    Yes, but we have to test if the problem of hamburger menu is related to your customizations.
    Please switch the theme ot parent and disable all of the plugins, clear the cache of your browser and check if the issue still exists.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • oceanscreativeoceanscreative
    edited June 2019
    It definitely has to do with the child theme customizations. They worked with the old version but not the new one. I know it is customized but was hoping it might be easy for your team to see the issue. Otherwise, I will just have to use the old version and I like to keep it up to date. I appreciate any help.
  • PabloPablo
    Sorry, but we do not provide help with the theme files customization.
    Of course, we provide some minor css tweaks, but we never touch customers files.

    Unfortunately, we cannot help you with that case.
    But, if you would like to update the theme(install it from beginning to be honest), remember that your theme settings(from theme options) and content of your website will not be touched.
    Only the customizations of the theme files will be lost.

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • oceanscreativeoceanscreative
    Ok, thanks anyway.
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