Cannot update theme

willsib · July 2019

Hi,

I've not been able to update to the latest theme since 21.2.3, I keep receiving the following error:

Updating Theme Betheme (1/1)

Downloading update from http://api.muffingroup.com/theme/download.php?code=b14442a7-9509-4265-8310-8e4870a2fd06…
Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

I have a child theme active. Could this be the issue?

Bryan · July 2019

Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)

After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

willsib · July 2019

Thanks! You were right, cheers.

Cannot update theme

Updating Theme Betheme (1/1)

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