BeTheme update fail

Comments

• Pablo

  August 2019

  Hey, this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• necrofer

  August 2019

  Hi Pablo thanks, i cant deregister, my web was create by a company this april and now i dont have contact with they. i buy today a new license key to add my lisence but i cant deregister. Are another form to do that and add my license?

  
  

  thanks
• Bryan

  August 2019

  Hey,
  
  Please send us your new license key and the domain name privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• necrofer

  August 2019 edited August 2019

  Done, i send the message Thanks
• Bryan

  August 2019

  Hey,

  we checked in our database and this domain is not registered. There must be something wrong within the registration process. Please send us your wordpress login and password. We will log in, and check ourselves. We cannot deregister it manually because there is no record of this domain in our database.

  The problem is caused by the current license key, which is most likely used on multiple domains.

  
  

  Please send the details thru the contact form, the same way you did before. Include a link to this forum topic as well.

  
  

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next