WP Bakery Plugin
Could some please help me? I ended up purchases a license from WP Bakery for another $72 which I don't think I should have needed too because I purchased the plugin with the theme? It is not working and I can't update it and it says the files are missing? https://www.hbpct.co.nz/about-us/
Hi,
You need to contact the theme developer for further support. Looks like the package is missing from the theme.
Your ticket (#83068) has been updated. To add additional comments, reply to this email.
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WPBakery Team
On Tue, 3 Sep at 7:32 AM , Sally <[email protected]> wrote:When I try to install the Slider Revolution and WPBakery Page Builder plugins via BeTheme > Install Plugins they both return a "The package could not be installed. The plugin contains no files." error which means the issue is with the plugin provider.
I also just purchased another license although i purchased the package with Be Theme as well? Not sure if i needed to do that but I am desperate to get it working. Please help! Look forward to hearing from you soon.
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks