Pre Built Website > The package could not be unziped.

mrberwanger · October 2019

I tried to install the Pre-Built Website (Smart) and its demo content, but the following error message always appears: The package could not be unziped.

I can see that a file named smart.zip is uploaded in the folder: /public_html/wp-content/uploads/be-demo-tmp/ and the folder seems to have all necessary privileges, but can’t understand the error message.

In the logs I can’t find anything.

I installed all the recommended plugins as they say in the video tutorial, but it doesn’t work.

All recommended settings have been applied.

Uploads folder writable: Ok

WP File System: Ok

ZipArchive: Ok

MySQL Version: 5.7.27

PHP Version: 7.0.33-0ubuntu0.16.04.6

PHP Memory Limit: 256 MB

PHP Time Limit: 180 PHP

Max Input Vars: 5000

WP Max Upload Size: 20 MB

cURL: Ok

DOMDocument: Ok

WP Version: 5.2.4

I also performed a test manually using the ZipArchive class. The file "smart.zip" was read correctly and did not present any errors.

Confirming that the Zip extension prerequisite is installed.

Do you have any suggestion?

Thanks!

--

Below is the result of my test and how it was performed.

$zip = zip_open("smart.zip");

if ($zip) {

echo "<pre>";

while ($zip_entry = zip_read($zip)) {

echo "Name: " . zip_entry_name($zip_entry) . "\n";

echo "Actual Filesize: " . zip_entry_filesize($zip_entry) . "\n";

echo "Compressed Size: " . zip_entry_compressedsize($zip_entry) . "\n";

echo "Compression Method: " . zip_entry_compressionmethod($zip_entry) . "\n";

echo "\n";

}

zip_close($zip);

}

The result is:

Name: smart/

Name: smart/content.xml.gz

Name: __MACOSX/

Name: __MACOSX/smart/

Name: __MACOSX/smart/._content.xml.gz

Name: smart/menu.txt

Name: __MACOSX/smart/._menu.txt

Name: smart/options.txt

Name: __MACOSX/smart/._options.txt

Name: smart/smart.zip

Name: __MACOSX/smart/._smart.zip

Name: smart/widget_data.json

Name: __MACOSX/smart/._widget_data.json

Name: __MACOSX/._smart

Pablo · October 2019

Hello,

Are you trying install WP and BeTheme on local machine or on some hosting?

Because it looks like the problem is related to configuration of the server envoirment.

Thanks

mrberwanger · October 2019

Hello,

We are using a host and apply all recommendations displayed in BeTheme's system status.

Pablo · October 2019

Can you show me a screenshot of that error message?

It will be more helpful for me.

Thanks

mrberwanger · October 2019

Of course. I have only this message.

https://prnt.sc/pjjked

Pablo · October 2019

So, you should contact your hosting provider - because it looks like the issue is on their side.

Ask them about some logs, they should recognize the problem after looking at it.

Thanks

mrberwanger · October 2019

This was the feedback we received from the host, as BeTheme can help us.

We bought the license from BeTheme through Pre Built Website and support.

--

On the server we are working there are other 6 Wordpress websites, all working fine.

If BeTheme support thinks the issue is on the server, they should tell us something that may help us finding it.

I think I should receive from them at least the needed requirements, in terms of packages to be installed, configuration of PHP etc, to make their themes run (actually the issue is not on the theme, but in the installation procedure).

--

I await your feedback on how we can find a solution to this problem as it is only occurring with BeTheme in this environment.

Thanks

Pablo · October 2019

Hey,

Please send us WordPress dashboard and ftp access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

rcosgun · April 2021

Did you come to a conclusion as to why this problem is caused?

Phil · April 2021

Hello @rcosgun,

Probably we did not get any message from the OP and we did not have an option to investigate it further.

Can you explain what exactly is happening on your website, please?

Thanks

Pre Built Website &gt; The package could not be unziped.

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Pre Built Website > The package could not be unziped.