Can not update
Dear Sirs, we can not update one of our many websites which has been bought at you. We receive this error:
Update Failed: The package could not be installed
We can send you in private registered number
Can you help us? Thank you in advance
Kristina Jovinov
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks
2018-10-03expired
on a single domain, then please disable all of the plugins and
deregister that license key (through the BeTheme > Dashboard)
After
that, get into the license manager once more, if the license key is
still claimed - deregister it, if it’s not, register it again on your
domain (through the BeTheme > Dashboard) and try to update your
theme/plugins couple of times (usually it pass after 2-3 attempts) -
remember, all of the plugins have to be disabled.