Recover option not work

davideerba · February 2020

Hi,

i try to recover my option file but not works.

I don't see any error whe i try import the options.

Regards

Pablo · February 2020

Hello,

What exactly you are trying to recover?

Can you explain it us greater with screenshots if possible.

thanks

davideerba · February 2020

Hi Pablo,

i create my backup from

Theme Options -> Backup and Reset -> Export Options -> Download

After i reset the option and try to reload the option

Theme Options -> Backup and Reset -> Import Options -> Import rom file

The option not recovery (i recovery from db backup).

Thanks

Bryan · February 2020

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

davideerba · February 2020

Hi Bryan,

https://pasteboard.co/IVnuGDR.png

Thanks

Pablo · February 2020

Your problem is related to the not enough "PHP_Max_Input_Vars" value.

Ask your hosting provider about increasing that value to min. 5000.

Thanks

davideerba · February 2020

Perfect works.

I have last question. I have a problem with cookie consent (the button blinking e it is not possiible click).

On other theme works.

Thanks

Pablo · February 2020

I do not quite understand, can you show us this element on a screenshot and send us a link to your website?

Thanks

davideerba · February 2020

https://pasteboard.co/IVpqYwE.png

On load site the button are "blinking" and is it not possible click.

I tryed with other theme on this domain and works.

Pablo · February 2020

But, it looks like it's coming from the plugin which we do not support.

Sadly, we do not provide help for this kind of plugins.

Thanks

Recover option not work

Comments