If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
I've followed all these steps but it still doesn't work. I can't update LayerSlider and WPBakery on my first website and LayerSlider on my second website. I bought 2 licences of Betheme.
Yes I tryed to update several times, and I deregistered and registered.
Here are the error messages :
Updating Plugin LayerSlider WP (1/2)
An error occurred while updating LayerSlider WP: Update package not available.
Updating Plugin WPBakery Page Builder (2/2)
An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
You have to "delete" the plugin first, then go to Be|Theme > Install Plugins and then install it. Your settings should stay when you delete it. A db backup is recommended however.
This will allow you to install/update to the latest version.
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice! Please attach a link to this forum discussion and your license key.
But, after enabling the same plugins you had enabled (+15 of them is not supported by us) it 'disabled' the website, please disable all of the plugins using this method:
What I suggest, is to enable all of the plugin one by one (start from the most important, like WPML or LayerSlider) and test if the slider will be working properly.
One of them is the issue-making plugin - it's just a classic plugin's conflict.
Comments
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
I can't update LayerSlider and WPBakery on my first website and LayerSlider on my second website.
I bought 2 licences of Betheme.
Updating Plugin LayerSlider WP (1/2)
An error occurred while updating LayerSlider WP: Update package not available.
Updating Plugin WPBakery Page Builder (2/2)
An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Disabling Maintenance mode…
This will allow you to install/update to the latest version.
Updating Plugin: Layer Slider
Update package not available.
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion and your license key.
Thanks
thanks