Comments

• emarketworks

  July 2020

  When viewing the site on the front end, we are also getting this error and nothing else:

  
  

  Error thrown

  Call to undefined function mfn_opts_show()
• Pablo

  July 2020

  Hi,
  Please provide us with your hosting environment settings, to do that please follow these steps:
  1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
  2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
  3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
  Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.
  Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.
  Thanks

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• emarketworks

  July 2020

  https://snipboard.io/TwBMAC.jpg

  
  

  
  
• emarketworks

  July 2020

  Our developer was able to work on fixing the initial issue, but another issue that is happening after the upgrade is when we try to "Update" a page we get this error, so we can no longer update pages.

  
  

  Error thrown

  [] operator not supported for strings
• emarketworks

  July 2020

  Just clarifying we are still unable to update Muffin builder. What steps are we to take to update? There is no visual composer or plugins folder when downloading the bethemes.zip
• Bryan

  July 2020

  You must have had an old version.

  Are you using a child theme?

  If not, please go to your FTP themes folder and remove the betheme folder completly, then manually install the newest version.

  Make sure to remove the old files completly.

  
  

  Also, try to disable all of your plugins while udating.

  
  

  The bundled plugins are not in the package, there are available from the wordpress admin dashboard. In wordpress admin>betheme>install plugins.

  
  

  thanks
  

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• emarketworks

  July 2020

  Yes, we are using a child theme. We installed the new child theme, removed old betheme folder, then manually upgraded.

  
  

  Rev slider and layer slider update, but muffin builder says asks for licence activation so we still can't update. What do we do?

  
  
• Bryan

  July 2020

  Hello,

  you do not need to install a child theme if you do not plan to change the theme files directly.

  What happens now when you try to update? Please make screenshots with the errors.

  Also, change from child to parent theme, and then try to update.

  This might be an issue with the child theme.

  thanks
  

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• emarketworks

  July 2020

  I enabled the regular theme. When I click "Update" on the visual composer it leads to this: https://snipboard.io/OB4Qnz.jpg

  
  

  When I click "Settings" it leads to this: https://snipboard.io/h8Mv1y.jpg

  
  

  I bought the Betheme through envato with visual composer bundled, so I don't know what to put there.
• Bryan

  July 2020

  Hello,

  bundled plugins follow somwhat diffferent rules.

  You install/update them only from wordpress>betheme>install plugins, not from the main wordpress plugin directory.

  thanks
  

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• emarketworks

  July 2020

  Yes, that's what I did and it's showing the errors. What do we do? Or do we get a refund for the Betheme?
• Bryan

  July 2020

  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks
  

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