Upgrade from 20.9.9 to 27.7.9 failure

cybersentinel2020 · July 2020

Hi

Our BeTheme is failing to Upgrade from 20.9.9 to 22.7.9. In addition the RevSlider is also out of date and update continues to fail.

Please advise what options we have. We also tried purchasing a new licence but we couldnt update it.

Regards

cybersentinel2020 · July 2020

The license registrtaion tool is also not picking up my username and purchase code.

cybersentinel2020 · July 2020

https://cybersentinel.co.za/

Pablo · July 2020

Hello,

Is there any error message while updating the theme?

Also, did you provide the username from themeforest on registration tool? - Remember, that this tool is made for deregistration only, and if it's not registered anywhere, then it will refuse the problem "License key is not used anywhere"

Thanks

chitu · July 2020

I have the same problem,

updgrade trom 20.0.0 to 21.7.9 failure

Error: The package cannot be installed. The package does not contain any files.

chitu · July 2020

The site:

https://www.fabiomeneghini.it

Pablo · July 2020

chitu,
this message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks

Upgrade from 20.9.9 to 27.7.9 failure

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