content not visible on the page

Mikelazzo_8 · September 2020

I have inserted a section at the bottom of the page that I can not see in the preview. Pages have a maximum length, beyond which you can no longer add content? Is it possible to increase this length?

Thanks.

Pablo · September 2020

Hello,

Please create a phpinfo file for us, we have to check your server status.

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

thanks

Mikelazzo_8 · September 2020

Hi,

I noticed that on wordpress there is an outdated version of PHP (5.6.40), while on my OVH server PHP 7.3 is active.

What can I do?

Thanks a lot.

Pablo · September 2020

You have to contact your hosting provider and ask him about increasing the php version to the 7.3.

But, please send me the phpinfo file before that

thanks

Mikelazzo_8 · September 2020

There's no public_html or httpdocs in my website

(

Pablo · September 2020

Well, the public_html or httpdocs are basic directories of the hostings - in this case, you should contact your hosting provider and ask him about it.

I think, that your main directory is public_html, but please, confirm that with your hosting provider.

thanks

Mikelazzo_8 · September 2020

Hi Pablo,

Here’s the phpinfo document you requested:

http://gkhedjl.cluster028.hosting.ovh.net/phpinfo.php

I still have the same problem of visibility of some content at the bottom of the page. I hope you can help me.

Thanks

Pablo · September 2020

Your server values are quite impressive, so they should not be the problem.

Please tell me, if you create another page and populate it with similar amount of the content, does it happen?

As I see, on your HTML code of the index page, you have one HTML problem, what I mean, is closed </a> tag, which does not have opening tag.

https://prnt.sc/umy8ov

Thanks

Mikelazzo_8 · September 2020

My problem is on NHH page. I tried again to add other content but they are not visible in the preview mode. I also noticed that the added content is not saved.

Mikelazzo_8 · September 2020

https://www.loom.com/share/3ee465a1df8944c593282e60c1fe188c

Pablo · September 2020

Preview mode does not work with the BeTheme by the default

You have to update it and check on the page if it's work fine.

About the not saved content, please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Mikelazzo_8 · September 2020

Thank You Pablo,

I've just sent a message through the contact form.

Website is online but I've to solve the problem.

http://nazionalehiphop.it/

Mikelazzo_8 · September 2020

I am trying to make other changes (e.g. change the hero image in another page) but they are not saved.

Mikelazzo_8 · September 2020

https://www.loom.com/share/89c7277069ff4580a2833c3ec05c968f

Albert · September 2020

From what I can see, there is very weird thing I never seen before to be honest. After further checking of http://nazionalehiphop.it/fcm/ and section's background, noticed huge space in background URL, what you can see for yourself of the following screenshot https://prnt.sc/uo4vnm

I recommend to disable all 3rd party plugins to check if one of them is not the culprit as this looks very odd.

Mikelazzo_8 · September 2020

Thank you Albert, I tried to eliminate the space in URL and it works.
Can you help me to solve this other problem?
https://www.loom.com/share/3ee465a1df8944c593282e60c1fe188c

Pablo · September 2020

As I told in my previous reply, the "Preview" functionality does not work with the BeTheme - it is just simply not connected with wp functionality and it does not work

You have to update your page content, and then get into that website by the url.

Thanks

Mikelazzo_8 · September 2020

I tried to do what you told me to do (update the page content and get into the website by url) but the problem persists.

I sent my WordPress dashboard access privately thru the contact form.
Can you check what is the problem, please?

Pablo · September 2020

Please answer the questions asked on the e-mail support.

We need the informations asked on the email to investigate the source of the problem.

Thanks

Mikelazzo_8 · September 2020

Is it possible to change the email on which to receive the answers? The one entered is my client but I do not have access to it.

Mikelazzo_8 · September 2020

Does the answer arrive on my inbox here? I don't have incoming messages.

Pablo · September 2020

Then, please tell your client to attach your email on which answers should be redirected, and then send us a message with the email provided by the customer

We'll send you an answer then, but please, provide in the email information we asked your client about.
Thanks

Mikelazzo_8 · September 2020

I told my client to do as you told me.

Today many of the images are no longer visible. I don’t understand why.
Here the phpinfo

http://gkhedjl.cluster028.hosting.ovh.net/phpinfo.php.

Pablo · September 2020

I was on your website, investigated the images and I do not see any of the not-visible images.

Can you tell me, on which page is it visible and which page you cannot save content?

thanks

content not visible on the page

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