Some websites not scrollable on touchscreen

Comments

• Phil

  October 2020

  Hello,
  Please, turn off all the plugins, clear cache, and check if the issue still exists.
  
  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• grandega

  October 2020

  Hi, 

  
  

  the problem still exists. 

  
  

  Best, 

  Stefanie
• Phil

  October 2020

  Please, update your Theme because right now it is outdated.
  From version 20 you can update the theme from the dashboard of your WordPress, in the BeTheme tab. Just register the license, and you will be able to update the theme, install newest plugins and import pre-built websites with sliders. We are not including rev-sliders and plugin updates in the theme package.
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• grandega

  October 2020

  Hi, I cannot update is, as it tells me "An error occurred while updating Betheme: The package could not be installed. The package contains no files." 

  
  

  What to do now? 
  
  Best, 

  Stefanie
• Phil

  October 2020

  This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
  If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme > Dashboard)
  After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme > Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• grandega

  November 2020

  Hi, 

  
  

  of course, the license key was only used once (I wouldn't know how to use it several times...) Anyway - I waited for a couple of weeks and it updated now. 

  
  

  The site still won't scroll. What else could the problem be? Thanks. 

  
  

  Best, 

  Stefanie
• Phil

  November 2020

  Sorry, but I see that these two websites with issues still have old version of Betheme.
  If there is no error while updating now, please, update Theme.
  
  Best regards

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next