be theme header builder update failed
hello,
i wanted to update my be theme header builder plugin but it did not work on my page: http://www.en-joy.ch/
it is always telling me that the package is empy. i just entered my purchase code again so it should bef ine.
also i have a placed a banner in the header -> extras as html / header magazine but it is not showing in the frontend
Comments
the error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send us access to your WP dashboard along with full purchase code that you have used for theme registration, so we can take a closer look.
Notice! Please do not forget to attach your license key in the message.
==============================================
This document certifies the purchase of:
ONE REGULAR LICENSE
as defined in the standard terms and conditions on Envato Market.
Licensor's Author Username:
muffingroup
Licensee:
Stefan Hofer
Item Title:
BeTheme - Responsive Multi-Purpose WordPress Theme
Item URL:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048
Item ID:
7758048
Purchase Date:
2020-10-16 15:18:04 UTC
For any queries related to this document or license please contact Help Team via https://help.market.envato.com
Envato Pty. Ltd. (ABN 11 119 159 741)
PO Box 16122, Collins Street West, VIC 8007, Australia
==== THIS IS NOT A TAX RECEIPT OR INVOICE ====
After registering your new purchase code error still appears?
Try to update your Header Builder with all plugins disabled.
Greetings
Because I see that banner is displayed fine.