Impossible viewing elements created by Betheme backend

Terminator3018 · October 2020

Dear,

we ask your suppor for a problem of Betheme Theme.

We are edit a page of this website http://www.fraschinadentalclinic.com/ and

every section we create it doesn't appear in the front end of the online page.

For example we create a text box and we save it and then we go to visualize the page it is not present in the page.

How can we resolve this problem?

I will be waiting for your reply

Thank you

Phil · October 2020

Hello,
Please, send us a link to your PHPINFO file, and we will check if the problem lay there.
If you do not know to to do that, here is a tutorial
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

Terminator3018 · October 2020

here's the file https://www.fraschinadentalclinic.com/phpinfo.php

Phil · October 2020

Well, I see that you have low "max_input_vars" value.
Please, contact with your hosting provider to change that to minimum 5000, and check if the issue still appears.

Thanks

Terminator3018 · October 2020

Now we have solved the max_input_vars value but we still have the problem. When we try to create more section in a page the new sections don't show up and they disappear from the "edit page"

Phil · October 2020

Please, turn off all of the plugins, refresh your cache and check if the issue still appears.

Thanks

Terminator3018 · November 2020

still doesn't work

Phil · November 2020

Sorry, but I noticed that you only changed Local Value of max_input_vars, but you did not change Master Value.
https://prnt.sc/vbrxt1

Please, ask your hosting provider to change the global value to min. 5000.

After that, everything will be okay.

Thanks

Impossible viewing elements created by Betheme backend

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