Support Center Visit Demo License manager Buy @ envato

500 error when publishing or updating content

aaronbibyaaronbiby
in Theme support
When updating or publishing a post I'm getting a 500 error at www/wp-content/themes/betheme/functions/builder/back.php:918.  I had my host look through all the logs and they said this seems to be an issue with the theme.  I realize the theme is not up to date, but the current version of the theme breaks some of the functionality currently used in the site.  I do have a current license for the theme, just don't have the current version deployed.  Can you help me fix this issue?  The site is https://www.wilmac.com

Comments

  • PabloPablo
    Hello,
    You should update your BeTheme using FTP.
    Simply remove the BeTheme folder from the themes directory and download the latest version of the theme from themeforest profile, then upload it on the same directory you removed it step before.

    Your content and theme options won't be removed because all of these informations are stored in the database :)

    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • aaronbibyaaronbiby
    I tried doing this in a local installation, and it broke both the sidebar and the post grid sections in the site.
  • PabloPablo
    If you touched the files of the theme only, then the content should not touch anything on your website, is your content still there?

    What do you mean by "Broke"?
    Can you explain it in more details and attach some screenshots?
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • aaronbibyaaronbiby
    I'm working on setting this up in a staging environment so you can see the result of updating the betheme, When I say broke, I mean instead of showing the widgets in the side bar, it just shows the shortcodes, and rather than showing the content in the post grid module, it just shows a 0.  As soon as the staging site is setup I'll send you the link.

  • PabloPablo
    Okay, then I'm waiting for the link.
    It will be really helpful for me :)
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.