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Comments
Hello,
1) Is your theme and wp up to date?
2) Did you try to download the pre-built website when only required plugins for demo are enabled?
3) Is your PHP Version 7 or higher?
Thanks
Is your theme up to date? Yes. I just bought it yesterday so it should be.
Is my wp up to date? Yes.
Did you try to download the pre-built website when only required plugins for demo are enabled?
Yes. It's a fresh install so there are no other plugins installed.
PHP Version 7.3.14
What do you think the problem could be?
Yes /uploads and /themes is 755
Hello?
Please head to the BeTheme -> Dashboard, and tell me, is your ZipArchive shining green? It should as well.
If it's not, you have to contact your hosting provider to set it up.
thanks
All of my system status marks are green check.
Is there a way to import the templates manually?
Well, there is no way to import them manually, we do not provide (we did not ever try it).
Can you contact your hosting provider and ask him about logs, what kind of error does he get while this error appear?
Thanks