License issue
We just purchased a license and can't use it.
Updating Theme Betheme (1/1)
Downloading update from https://api.muffingroup.com/theme/download.php?code=20f...
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Where do I submit a support ticket?
Comments
On the license validation form it says "Support period date from provided license key is older than already existing one in database!" yet up at the top of the page it says "Your support is valid until: May 22nd, 2021"
Hey,
Message The package could not be installed could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard)
After that, get into the license manager once more, if the license key is still claimed - deregister it, if it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually it pass after 2-3 attempts) - remember, all of the plugins have to be disabled.
thanks