WPBakery Page Builder doesn't save the page changes

PWM_graphicriver · January 2021

Hi,

I've one Wordpress site developed with BeTheme and WPBakery Page Builder, I lost contact with the webdesigner.

In the last weeks I'm trying to update my page contents without success.

I searched about my issue and I noticed that my theme was on version 17.2 and Wordpress on version 5.6 and I should update the BeTheme, so I done it, I bought a new license and I update all files by FTP.

Many jQuery errors were fixed but I still can't update page contents, the pages were made with WPBakery Page Builder that is in the last version. I got a notice to ativate Elementor, I did that but with Elementor the page contents are sintaxe from WPBakery Page Builder.

I still searched for this issue and in WPBakery Page Builder page they recommend to install the plugin Enable jQuery Migrate Helper, I did that, it doesn't show jQuery issues but I still can't save page changes.

Please help because I just paid $59 for a new license of BeTheme to fix this issue because I can't contact my Webdesigner.

Thank you

Regards

Phil · January 2021

Hello,

Please, send us a link to your PHPINFO file.

If you do not know how to do that, please, check the following link.

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

PWM_graphicriver · January 2021

Hi,

Here it is: https://eucnc.eu/phpinfo.php

Thank you

Phil · January 2021

Please, disable all of the plugins except the WPB, and check if this issue still appears.

Thanks

PWM_graphicriver · January 2021

Hi,

Saddly yes, I've the same issue when the only ativated plugin is the WPB.

What you recomend now?

Thank you

PWM_graphicriver · January 2021

Hi,

Maybe you can check the backoffice of the site.

How can I send the access to you?

Regards

Phil · January 2021

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

PWM_graphicriver · January 2021

Hi,

My login credentials were send.

Thank you

Regards

Pablo · January 2021

Hello,

The problem is no related to the BeTheme itself because even if we change it to "Twenty Twenty One" theme, the same error appear (you can check it in the console).

You should contact the WPBakery support in this case, we are not sure what can cause that problem, unfortunately.

Best Regards

WPBakery Page Builder doesn't save the page changes

Comments

This website uses cookies