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Portfolio-Responsive 'Load More' displays below footer

markxkrmarkxkr
in Portfolio

When Load More button is clicked on responsive display the additional portfolio items are loaded, but they load below the footer. Tried variation sof Footer setting in Theme but no change.

https://horsetrust.org.uk/portfolio-types/rescue-horses/

See video attached.


Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if this issue still appears.


    Thanks

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  • markxkrmarkxkr

    Hi

    Tried that already but same display issue?

    Thx

  • PhilPhil

    Hey,

    Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

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  • markxkrmarkxkr

    Hi

    As a workaround while this is being investigated. Is it possible to turn off the footer for a portfolio page? Either completely or just on responsive where we are seeing the issue.

    I will get admin access setup for you and submit via ThemeForest.

    Thx

  • PhilPhil

    Hello,

    The only option is to turn off the Footer for the whole website.

    To do that, please, go to Betheme -> Theme options -> Footer, and select Hide Footer from style dropdown menu.

    obraz.png

    Thanks

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  • markxkrmarkxkr

    Thx Phil, might be a bit drastic just for this section :)

    Let's get the user account setup and over to you.

    Thx

  • PhilPhil

    We didn't get any private message from you yet.

    Please, check your mail inbox for our response, look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Be sure that you sent all required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials

    Thanks

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  • markxkrmarkxkr

    Hi Phil

    Apologies, we had authorisation issues to give you access. Still waiting but will submit once approved by client.

  • markxkrmarkxkr

    Hi Phil

    We have had authorisation to create a duplicate site on a staging server.

    Access details sent via Themeforest

    Apologies for delay in getting you access to investigate.

    Thx

  • PabloPablo

    Hello,

    I think, that it have something in common with "WP Engine" plugin, can you disable it? I do not see it at the "All Plugins" tab, so it has to be intsalled somewhere on your hosting.

    Also, does your hosting provider use some kind of caching/minify/optimize software? If so, please disable it too.

    thanks

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  • markxkrmarkxkr

    "WP Engine" plugin

    Do you mean the WP Engine entry at the top left of the admin menu?

    Thx

  • markxkrmarkxkr

    And there is no caching on the site as it is automatically disabled by WP Engine

  • PabloPablo

    Yes, indeed.

    Can you disable that "WP Engine" extension?

    thanks

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  • markxkrmarkxkr

    Hi

    WPEngine can't remove their plugin. So we have created a staging site on another server. Details sent via Theme Forest.

    This server does not have caching or host plugins

    The same issue appears to be present.


    Thx

  • PabloPablo

    It looks like the problem is related to one of the functions from our theme, it will be fixed in next update of the betheme.

    Sorry about the problem.

    Thanks

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  • markxkrmarkxkr

    Hi Pablo

    Thanks for the update. Do you have a rough time scale on that? I know the last update was at the beginning of January.


    Thx

  • PabloPablo

    Update will be uploaded today, so do not worry ;)

    Thanks

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  • markxkrmarkxkr

    That's great Pablo, installed and all working AOK, and also fixed a desktop display issue, so good all round.

    This ticket can be closed now.

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