Support Center Visit Demo License manager Buy @ envato

Issue Visual Composer and theme version 25.1.4

claudiafinkclaudiafink
in Visual Composer

Hello Support,

we encounter 2 strange problems with last version theme and visual composer.

1) In Firefox browser image carousel transition not work anymore (in Chrome and Edge work fine), here screenshot of the error, the page URL is https://www.pilatesitalia.com/

errore-carousel.png

2) In this page https://www.pilatesitalia.com/pilates-blog we have Visual Composer page with "Post Masonry Grid", the page takes half an hour to load.

Can we have a feedback?

Thanks

Comments

  • PhilPhil
    edited November 2021

    Hello,

    Are you sure that you are talking about Visual Composer? In your page source, I can see that it is a WPBakery.

    1) I have recreated this issue in my environment. However, I activated another theme (Twenty Twenty) to check if the problem lies on our theme side, but it persisted.

    This means that it is builder related issue, and you should contact WPBakery support.

    2) I can see that a significant amount of time takes to load the images. Please, try to reduce their sizes.

    Please, check the following link. There you will find instructions about how to improve the loading time for your website.

    https://support.muffingroup.com/how-to/how-to-speed-up-my-site/


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • claudiafinkclaudiafink
    edited November 2021

    Yes WP Bakery I'm talking.

    Now in Chrome too every time I open first time the home page https://www.pilatesitalia.com/ I see this error and transition not work.

    But I had a test site version with Betheme version 25.1.2 and this issue not occur. So what can be the problem, I updatet from 25.1.2 to 25.1.4 and now I have tis error that I didn't have before the update and the WP Bakery version is the same.

    vc-carousel.jpg


  • claudiafinkclaudiafink

    Hello, it seems to be internal browser cache issue, after cache reset now work, sorry for bother.

    For the issue number 2 the images are optimized (max 100kb usually), I try to check, probably is Post Masonry Grid widget that with many items is slow.


    Thanks

  • claudiafinkclaudiafink
    edited November 2021

    Hello,

    nope Firefox image carousel issue still persist in theme v25.1.4 and WPbakery v6.7.0, in my test environment (betheme v25.1.2 / WPbakery v6.7.0) this issue not occur.

  • PhilPhil

    Can you switch to some free theme as I did, and test it, please?


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.