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MY BETHEME WORDPRESS THEME IS GIVING ERRORS AFTER ACTIVATION - "A Critical Error Occurred"

websnazwebsnaz
in General info & installation

I bought another Regular License of BeTheme on Monday, 6th December 2021.

I Installed it on my WordPress but IMMEDIATELY I Activated it, I got an Error Message:

"There has been a critical error on this website. Please check your site admin email inbox for instructions."

It seems the BeTheme Files that was sent to My Theme Forest Downloads is Faulty.

KINDLY HELP ME SENT THE CORRECT BETHEME FILES OR HELP RESOLVE THIS ISSUE.

Thanks as I anticipate a Very Fast Response, I an already behind Schedule as I have to deliver the clients website this weekend.

Thank you.

Comments

  • PhilPhil

    Hello,

    Did you have any plugins activated when you activated Betheme?

    If yes, please, turn all of the plugins off, and check if the same thing happens.

    The files from ThemeForest are complete, and you should not encounter any problems after install.


    Best regards

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  • websnazwebsnaz

    Hello Support,

    I have DE-ACTIVATED all the Plugins and Tried Installing the Betheme I recently purchased again.

    I'm now getting this ERROR MESSAGE: "The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed."

    Kindly see the Attached Screenshot.

    I have bought about 3-4 Betheme Licenses in the past. I never had any issues Installing and activating them.

    It seems this Particular Betheme Files you Sold to me on Monday, 6th December 2021 has a lot of BUGS.

    PLEASE HELP TO RECTIFY.

  • PhilPhil

    Hey,

    You got this error because you are trying to install the wrong package. The theme file you are supposed to install is betheme.zip.

    More details about theme installation and mentioned stylesheet error you can find below:

    https://help.market.envato.com/hc/en-us/articles/202821510

    https://support.muffingroup.com/documentation/installation-updates/

    Best regards

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  • websnazwebsnaz

    Hello sir,

    I actually installed the correct file (betheme.zip) the very first time and I got the error message:

    "There has been a critical error on this website. Please check your site admin email inbox for instructions."

    I have deactivated all the plugins on my WordPress and Installed THE CORRECT FILE

    betheme.zip again.

    I still got the error message when activating the Theme: "There has been a critical error on this website. Please check your site admin email inbox for instructions." (See Attached Screenshot)

    PLEASE I'M RUNNING OUT OF TIME. HELP ME RECTIFY THIS.

  • PhilPhil

    Please send us WordPress dashboard FTP access, and license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Thanks

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