WPML media translation not working in your plugin

symbio-admin · January 2022

Hello,

Unfortunately, the media translations of tiles in your native Be-theme plugin are not working. The tiles of this part are all translated in the correct manner but the translations still don't appear. We opened a ticket a WPML and concluded that the issue is theme related. WPML generated a new sandbox in which this part of the page is duplicated. Have a look at the below link.

As you can see the English tiles don't translate to Dutch, they remain English. As the big image below the block with the tiles translates perfectly.

http://expensive-drum.sandbox.otgs.work/?auto=oiIllEmBVy5ANwS9k3lRCBHYPdpfI9np

Hope to hear from you soon. Many thanks

Phil · January 2022

Hi,

The link you have sent is showing me only this:

Are you sure that you attached the correct link?

Can you also attach a screenshot showing your issue, please?

Thanks

symbio-admin · January 2022

Could you please check the below link? It should be working:

https://expensive-drum.sandbox.otgs.work/test-tiles-ennl/

Thanks

symbio-admin · January 2022

Phil · January 2022

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

symbio-admin · February 2022

https://expensive-drum.sandbox.otgs.work/?auto=oiIllEmBVy5ANwS9k3lRCBHYPdpfI9np

I send the access privately, for the link here below. Thanks

Phil · February 2022

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials

Thanks

Phil · February 2022

The license key is not registered for that website, and I was not able to access the theme options.

Can you register your license there for a while, please?

You can also send me dashboard access to a website where the license is registered.

Thanks

symbio-admin · February 2022

The URL we provided is a WPML sandbox in which WPML asked us to recreate the issue. So, we can't remove the key from our website in development on our server, to install it on the WPML server, so therefore, unfortunately, we can't complete your request.

In the meantime, WPML investigated further the issue and confirmed that the issue is coming from their side, and they provided an alternative way to solve our media translation issue.

You can close this ticket.

Thank you for your help.

Phil · February 2022

Glad to hear that the problem is resolved.

May I ask what was the root cause?

Best regards

WPML media translation not working in your plugin

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