Basic questions regarding updates
My beTheme version is 21.0.6. and I want to update to the latest version 26.0.2. I purchased a renewal of support but when I try to update the theme from the dashboard of WordPress, in the BeTheme tab - nothing happens.
I have 2 websites and 2 beTheme licenses which are both registered. What need I to do?
Comments
Hi,
Is there any error message there? If yes, please, attach a screenshot showing it.
Please, also disable all of the plugins, and try to update Betheme then.
Thanks
Hi,
thanks for your answer. Unfortunately no error message. I click on the button "Update to 26.0.2" and nothing happens.
Do I need to download an update file? If so, whre do I get it?
You can download the theme package from ThemeForest.
Please, see the following link:
https://support.muffingroup.com/documentation/installation-updates/
Thanks
Thank you. Which file is the update file? Od do I need to inmstall the whole theme again?
Please, install the whole theme.
Thanks
thanks for your answer. Meanwhile the update via Wordpress was working but there are lots of padding and color mistakes. Any suggestions how to solve these?
Can you attach a link to your website, and a screenshot showing what you are referring to, please?
Thanks
The background color of the first section does not fit anymore - padding problem?
The pricing items should be in different colors, without background
Buttons of footer are white, color should be #ff7713 - it is defined as color="theme" in the old editor. Obviously the new editor needs different definitions?
1) Can you attach a screenshot showing what you are exactly referring to, please?
It would be great if you explain in more detail what it should look like because I do not want to misunderstand you.
2) Please, edit your pricing items, and in Advanced -> Background change the background color to transparent.
3) I can see the color you described. Did you handle it?
Thanks
Phil, thank you!
regarding colors: I changed the color of the color o price items and the footer buttons yesterday, so that's ok now.
Regarding the buttons in the footer: they were in the same size and should be again, but arent's:
[button title="Wohnmobile" icon="icon-info-circled" icon_position="right" link="https://happydogmobil.de/wohnmobil-mieten/" color="#ff7713" font_color="#ffffff" size="2"]
[button title="Preisübersicht" icon="icon-info-circled" icon_position="right" link="https://happydogmobil.de/wohnmobil-mieten#Preisübersicht" color="#ff7713" font_color="#ffffff" size="2"]
[button title="Belegungskalender" icon="icon-info-circled" icon_position="right" link="https://happydogmobil.de/wohnmobil-mieten#Belegungsübersicht" color="#ff7713" font_color="#ffffff" size="2"]
Can you check this please?
Please, try the following CSS code:
#Footer .button{ min-width: 155px!important; }Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS.
Thanks
Perfect, thank you!
One more problem: loading time of beBuilder is very slow. And when changing an element the changes are only visible when emptying the cache - everytime, after every single change. That makes working with the new builder very time-consuming. I deactivated all plug-ins but the cache problems exists furthermore
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
which email address?
Sorry, but I do not know what email address you are talking about.
When you head to the link I have sent, it will lead you to the contact form. You need to be logged to your account in Envato, and in the Message field put login credentials, and link to this discussion.
Thanks
In order to give you access to the dashboard I need your email address. You'll get a link then.
German data protection policy, sorry
Sorry, but you can send messages only through the contact form, and here on the forum.
Best regards