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Theme Update resets all the content on page refresh

econsoreconsor
in Theme support

Hi, we have a really critical problem at the moment.


When we try to update Bethem from Version 13.1 to the newest, everything seems fine at first.

However, when you try to edit a page, its blank. Nothing. No content. When I save it, obviously the page gets wiped and I cant restore the page without a full backup.


The server runs on PHP 7.4

WP Version 6.0

All Plugins are up to date.


Please contact me at david.rommel@econsor.de so I can provide you with a FTP / WP Login.

Comments

  • PhilPhil

    Hey,

    Sorry, but I do not have an option to write you an email.

    Please update your theme to the newest version, and send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Please, also install the Yoast Duplicate Post plugin, so I will be able to clone your pages and test the clones, not the original ones.

    Thanks

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  • PhilPhil

    You have a low max input vars value set on your server.

    image.png

    Please, contact your server administrator to increase it to at least 5000, and all will be fine.


    Thanks

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  • econsoreconsor

    Hi, we increased it to 5000. However, the problem still persists. After updating a page, the content is missing.

  • PhilPhil

    After switching to the newest version, go to the Theme Options, and save them.

    There is content in your Footer, but it has a font size set to 0. After saving theme options, all should be fine.

    image.png

    thanks

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  • econsoreconsor


    Hi, that fixed one of the problems. Pleae let me clarify what I mean with our main problem.



    First Screenshot: This is how the page looks before editing

    Second: This is how it looks in the Bebuilder

    Third: This is how it looks once I update it in the Bebuilder

    Fourth: This is how the page actually looks while viewing it

    Fifth: This is how it looks in bebuilder when I try to edit it again



    This happens on all pages with the new Theme Version.

    Betheme1.png
    betheme2.png
    betheme3.png
    Betheme4.png
    Betheme5.png


  • econsoreconsor


  • PhilPhil

    Before editing and updating the page with BeBuilder, please, open the regular edit, and update it there first.

    image.png
    image.png

    After that, updating the BeBuilder will not erase the content.

    I have already done it on this FOOD page.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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