If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thank you for your comment. We had transferred the site to a new domain and the site seems to be registered on the old one. So what is the correct process of changing that without breaking the site? I'm not sure I understood.
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Thank you for your comment. We had transferred the site to a new domain and the site seems to be registered on the old one. So what is the correct process of changing that without breaking the site? I'm not sure I understood.
Yes, that is correct.
None of the steps mentioned in my previous message will break your website.
Best regards