My theme doesn't work when I try to install it
Hello,
I bought the theme jeweler2 today and it doesn't download. It remains blocked at "content"
Thank you to help.
Regards,
Sakho DIAKHO
Hello,
I bought the theme jeweler2 today and it doesn't download. It remains blocked at "content"
Thank you to help.
Regards,
Sakho DIAKHO
Comments
Hello,
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Hi,
Best regards
It is urgent please
You have a low max input vars value set on your server.
Please, contact your hosting provider to increase this value to at least 5000.
After that check, if the problem persists.
If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
I manage to import the demo on your website. Please, check that.
However, some images are missing, and I assume that your server blocked them. If you need these images, I suggest contacting the server administrator to look into logs of what happened while the demo was importing and to resolve that.
Best regards
Hello, frankly speaking I have all the steps you asked me, I can do nothing more. I have choosen this theme specifically because I liked it.
You have my access so please do the necessary to fix the issue today or pay me back because I can’t wait any longer
Best regards,
Sakho DIAKHO
Sorry, but I do not know what you refer to.
The demo is imported, and as I can see, the images are on your website as well.
I do not know what you want me to fix if the demo is working correctly.
Can you explain it greater, please?
Best regards