Support Center Visit Demo License manager Buy @ envato

tinymce is not defined when attempting to edit content field with BeBuilder

anthillincanthillinc
in BeBuilder

Hello,

I'm using the latest version of BeTheme 26.6.5 on WordPress 6.1.1

When I attempt to edit a page with the BeBuilder, I find that I can not successfully edit the content fields. My console is logging the following error:

Uncaught ReferenceError: tinymce is not defined at create (field_visual_vb.js?ver=26.6.5:135:11)

I have all plugins disabled at the moment, running the parent theme with no customizations.

Thanks,

Ben

Comments

  • PhilPhil

    Hey,

    Do you have the newest version of Betheme installed? If not, please, update it.

    If you have the newest version of Betheme, and the problem persists, please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • anthillincanthillinc

    Thanks, I have submitted the requested information via the contact form.

  • PhilPhil

    Does it happen on a particular page?

    I have checked that, and it works correctly.

    image.png
    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • anthillincanthillinc

    Hi Phil,

    That's really odd. On my end, the problem is not isolated to a specific page.

    I've attahed a screenshot to show that the tinymce editor is not loading for me.

    Does the BeTheme/BeBuilder have any type of built in caching or something that may be getting stuck on my end?

    Screen Shot 2022-12-14 at 11.04.53 AM.png


    Thanks,

    Ben

  • PhilPhil

    There is a caching option in Betheme -> Theme options -> Performance.

    obraz.png

    It should not cause it, but if you have it enabled, you can test without it.

    Please also check if the same thing happens on another browser.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • anthillincanthillinc

    Hey Phil,

    I tried multiple browsers and made sure it wasn't a browser caching issue.

    It seems that this is an issue between my ISP & the web server. Some type of caching/optimization that's not clearing. I believe the problem originated in the child theme and was stuck in some type of cache. Using a VPN, I'm able to get tinymce to load properly.

    Thanks for your help. We can close this ticket.

    Thanks again,

    Ben

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.