Issue with Shop Header template - not displaying in Shop Page
Dear Customer support,
I have created two templates, one named Main Header for the entire site and the other named Shop Header for the shop and shop related pages. I believe I have set the display conditions correctly. The Main Header is included in the entire site and excluded from the shop page. And the Shop header is included in the shop page both in the template display conditions and in the actual shop page. See screenshots below.
However, for some reason the Shop header does not appear in the shop page. It appears in the product page, cart page and the check out page but it doesn't appear in the main shop page. Plus the shop page has the default header that's not even the Main Header template.
The website is www.paradisoperduto.org
Not sure how to fix this and what is causing this issue.
Grateful for your assistance.
Suzana
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks
Dear Phil,
I have sent all the required details and the link to this forum.
Thanks
Suzana
The user you have sent credentials to does not have admin rights, and I could not check your issue.
Please, change this user privilages.
Thanks
Done, changed the role to admin
Thanks
Thank you, now I can check that.
We are processing to resolve this problem on your website.
Best regards
It is fixed on your website.
Please, check that.
Best regards
Thank you, it is fixed now.
Suzana