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user menu does not open

elecom64elecom64
in Menu / Mega menu
Capture d’écran 2023-02-07 à 15.04.01.png

When clicking on the user icon (site: https://event.elecom.fr) the popup to log in does not appear (see the photo which is a screenshot of the operation on the theme)


Thank you for your help

Comments

  • PhilPhil

    Hi,

    Do you have an account page created and assigned in Woocommerce -> Settings -> Advanced?

    image.png

    Best regards

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  • elecom64elecom64

    Hi


    Yes this page is register

    Capture d’écran 2023-02-07 à 16.37.25.png


  • PhilPhil

    Please, turn off all of the plugins (except WooCommerce), refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • elecom64elecom64

    Hi,

    thank you for your answer, after deactivating the plugins and reactivating one by one I was able to identify the one that was in conflict with the theme.

    It is "Elementor Header & Footer Builder".

    I got around the problem thank you for your time and your reactivity

  • PhilPhil

    Glad I could help and happy that you found the culprit.

    If you have any other questions or problems, feel free to ask.


    Thanks

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