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video - display element on mobile /viewport issue?

mrtrumpy17mrtrumpy17
in Theme support

Hi I have video embed in an html block as an iframe - it loads fine on desktop and tablet but not on mobile - I've searched and cannot find a viewport solution or setting that will load video elements. If I turn phone landscape and refresh those elements appear so would seem to be a media/viewport setting.

Any help greatly appreciated

Comments

  • PhilPhil

    Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • mrtrumpy17mrtrumpy17

    Hi Phil, thank so much for your prompt reply.

    Also noticed the same problem with a button element I just added. Displays ok on landscape on iphone but not on portrait - same problem as the two 2 videos below the 4 box elements.

    Here's the link https://motorsportmind.com

    Many thanks for your help and support

  • PhilPhil

    Do you refer to these two videos?:

    image.png

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.


    Also, please, check the following video tutorial about responsive editing in BeBuilder:

    https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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