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Problem with custom fonts

chrissie100chrissie100
in BeBuilder

Hi, when I try to choose my custom fonts within BeBuilder they are not shown. I need your help please. The ones shown in BeBuilder are "older" custom fonts. But they don't exist anymore. The name of my current custom-fonts starts with an '_'. How can I refresh BeBuilder?

Thank you, Chrsitoph

Bildschirmfoto 2023-04-04 um 16.47.33.png
Bildschirmfoto 2023-04-04 um 16.48.36.png


Comments

  • PhilPhil

    Hi,

    The font name should be as simple as possible, and it is highly not recommended to put there special characters.

    Please, remove underlining and use the letters a-z, A-z, by, for example, adding "New" in front of the font name.

    After that, check if the problem persists.


    Thanks

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  • chrissie100chrissie100

    Yep, that was the reason why. Everything runs perfect now. Thanks

  • PhilPhil

    Glad I could help.

    Is there anything else I can help you with?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • chrissie100chrissie100

    Hi Phil,

    yes please. I took a new upload with my custom fonts, gave them new names with no special characters. I gave the "old" ones new names, but that BeBuilder took the Google Fonts. So I deleted the "old" ones , and now the new ones aren't there. BeBuilder still "thinks" the old ones are available, but I deleted them.

    Bildschirmfoto 2023-04-12 um 20.39.29.png


  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    Sorry, but you did not attach a link to your website or FTP credentials.

    Please send another message with complete data. Remember to attach a link to this forum discussion.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    The user you have sent does not have admin rights, and I could not check your problem.

    Also, you still did attach your FTP credentials.

    Please change this user privileges, and send FTP access.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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